Frequently Asked Questions

How do I pause (or restart) my subscription?

You can pause or restart your subscription by logging into your account here.

Once you are logged in, scroll down and click “My Subscriptions” on the left column. You can see your subscription, including the next renewal date and whether the status is ACTIVE. (See screenshot below for an example.)

Click “Pause Subscription” if you want to stop your subscription for a little while. When you’re ready, you can restart your subscription by clicking on “Resume Subscription” in the same place.

How do I change the shipping address on my subscription?

If you need to change the shipping address for your subscription, please email with the updated address. NOTE: Currently, it is NOT possible for you to change the subscription address, even if you change your main address! Please be sure to email us if your address changes - or if you have any questions.

I am a Coffee Works Club member, how do I get the discount for In-Store Pickup?

Here’s how:

1. Go online and select the coffee you would like by adding it to your Cart.

2. During the checkout process, scroll down to the “Other Information” section and make sure you have read and checked the “I agree to the Terms & Conditions” box

3. Scroll down to the Shipping Method section, and open the drop-down menu (see screenshot below). Choose the cafe where you would like to pick up your coffee.

4. Once sure your order looks right, hit the “Place Order” button.

5. Your coffee will be roasted and delivered to the store location of your choice. You will receive a separate email notifying you that it is ready.