All You Need to Know About Shipping
Our mail order philosophy in a nutshell
At Seattle Coffee Works we take pride in the quality of our coffee. To ensure you receive the best of what we have to offer, we follow a precise shipping schedule. Our first priority is fresh coffee. We roast three times weekly and ship immediately after roasting.
Fresh coffee, shipped three times a week
All orders received by Monday 6am PT will be roasted and shipped on Monday.
All orders received by Wednesday 6am PT will be roasted and shipped on Wednesday.
All orders received by Friday 6am PT will be roasted and shipped on Friday.
Any orders received after these cut-off times will be shipped the following roast day.
Shipping Times and Holiday Deadlines
While we will try our best to accommodate deadlines including holidays, we cannot guarantee arrival and receipt dates and times. We follow recommended shipping dates and times of the United States Postal Service. Most orders are shipped priority or first-class mail via United States Postal Service (USPS).
Shipping is always US-$5 within the United States
Most orders are shipped priority or first-class mail via United States Postal Service (USPS) at a simple $5 shipping rate.
For larger orders, or for specific addresses, we may choose a different carrier, for example FedEx Ground and UPS.
Shipping to Canada
We ship to Canada at our cost of shipping, using USPS and Canada Post. Our website now accommodates Canadian addresses and you should be able to place orders to Canada.
Shipping to international addresses
We’re always excited to send coffee to places outside of the United States and Canada. Please contact us at email@example.com for a custom quote for shipping to the location of your choice.
Coffee will arrive 1-3 days after it's roasted*
Typically, a package shipped with the USPS Priority or First-Class Mail service takes 1-3 business days to reach the recipient. We have seen many packages arrive within one or two days. Some packages, especially to the eastern and midwestern US or US territories will take five to seven days.
While we would like to see every package reach you within the shortest amount of time possible, please understand that we can only control the shipping process until the USPS has accepted your package.
Any orders roasted on a USPS holiday will be shipped the next day.
*Covid-19 update: the USPS has increased the expected delivery time for USPS Priority mail to 1-4 business days, and up to a total of 10 days during the 2020 holiday season. Our Seattle customers have received their coffee within one business day even during the crisis, but we understand that shipping to other regions of the country might now be delayed by up to one week.
For Coffee Works Club Members only: Orders for Store local store pickup in Seattle, WA
We now offer local store pickup for members of the Coffee Works Club. Generally, the same schedule as for coffee shipped by mail applies for these orders.
Any order received by 6am PT on a roast day, will be roasted that day and will be delivered by the time the store chosen for pickup opens the following day.
All orders received by Monday 6am PT will be roasted on Monday and available for pickup at start of business on Tuesday.
All orders received by Wednesday 6am PT will be roasted on Wednesday and available for pickup at start of business on Thursday.
All orders received by Friday 6am PT will be roasted on Friday and available for pickup at start of business on Saturday.
Any orders received after these cut-off times will be roasted the following roast day.
Your feedback is welcome and requested
We rely on your feedback. If there is any issue with your shipment, please contact us at firstname.lastname@example.org.
Updated August 4, 2020.